Privacy Policy

Last updated: 26-02-2026

iSmart LB ("we", "our", "us") operates the website and mobile application iSmart LB. This Privacy Policy explains how we collect, use, and protect your personal information.

By using our website or mobile application, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information:

A. Personal Information

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Order history

B. Device & Technical Information

• IP address

• Device type

• Operating system

• App version

• Usage data

C. Push Notifications

If you enable notifications, we collect a device token via Firebase Cloud Messaging (FCM) to send order updates, promotions, and service announcements.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products

• Provide customer support

• Send order confirmations and updates

• Send promotional notifications (if enabled)

• Improve our website and mobile application

• Enhance AI-based assistance and recommendations

3. AI Features

iSmart LB may use Artificial Intelligence tools to:

• Provide customer support responses

• Recommend products

• Improve user experience

AI tools process user input but do not permanently store sensitive personal data unless required for order processing.

4. Firebase & Third-Party Services

We use third-party services including:

• Shopify (e-commerce platform)

• Firebase (notifications, analytics, authentication)

• Payment processors

• Shipping providers

These services may process your data in accordance with their own privacy policies.

5. Cookies & Tracking Technologies

Our website may use cookies and tracking tools to:

• Improve browsing experience

• Analyze traffic

• Measure marketing performance

You may disable cookies in your browser settings.

6. Data Protection

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, no internet transmission is 100% secure.

7. Data Sharing

We do not sell your personal information.

We may share information only with:

• Payment providers

• Shipping companies

• Service providers necessary to operate our business

8. Your Rights

As a user, you may request to:

• Access your personal data

• Correct inaccurate information

• Delete your account

• Withdraw marketing consent

To make a request, contact us at the email below.

9. Data Retention

We retain customer data as long as necessary to:

• Complete transactions

• Comply with legal obligations

• Maintain business records

10. Children's Privacy

Our services are not intended for individuals under the age of 13.

11. Governing Law

This Privacy Policy is governed by the laws of Lebanon.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

iSmart LB
Email: ismart.lb.2023@gmail.com
Phone: +961 71 333 652
Location: Zahle, Lebanon